How much money will I get back on a refund?

For Refunds Due To Our Fault

Such as faulty products, incorrect/missing items.

• A refund to the original payment method. Refunds will include the original shipping fee only if the faulty item was the sole product shipped. For orders containing multiple items, the refund will cover only the cost of the faulty product, excluding shipping; or
• A gift card of equal value to spend in our shop.

For Refunds Due To Your Fault

Such as a change of mind, wrong order, or ordering a part that doesn't suit your bike

If it is BEFORE products have been shipped

Please Email Us as soon as possible. If the payment has not been captured yet, a full refund can be given.

If payment has been captured, the refund will be subject to a 7% deduction for transaction and currency conversion fees. This deduction is charged by our payment processor and is unfortunately not refundable once a transaction has been made. Alternatively, you can choose the option of a gift card of equal value to spend in our shop. This saves you the 7% deduction.

If it is AFTER products have been shipped

Following an approved return and receipt of your returned products in line with the terms and conditions stated, we will refund to the original payment method. This refund is subject to:

a. A 7% deduction on the value of the product(s) for transaction and currency conversion fees.

b. An internal handling/restocking fee deduction of S$2.00.

c. Deduction for shipping costs if there was Free Shipping offered on the initial purchase.

d. US Customers only: Deduction of 17% Tariffs charged by the US government. We currently absorb the cost of tariffs to deliver your product.

Alternatively, a gift card of equal value minus points b, c, d (if applicable) to spend in our shop.