My parcel says delivered but it is not

If your tracking says it has been delivered but seems to be missing, please look around the property of the delivery address, ensuring it has not been placed out of sight. Also, check with your neighbours or the surrounding businesses in case your order has been left with or picked up by them.

 

If your order is still not found, the carrier that delivered the parcel is the next best contact. If your order is still missing after contacting the carrier, then email us at tipartssg@gmail.com and quote the Case or Reference ID provided to you by the carrier after contacting them.

 

Please note we cannot be held responsible for lost or stolen parcels, cannot refund lost parcels and may not be able to resend your order.