Return and Exchange Process, Terms and Guidelines
Returns Process
- Email us at tipartssg@gmail.com, along with clear photos of the items you are returning. Items should adhere to the terms and guidelines section below - we may not be able to refund or exchange your order otherwise.
- We will be in touch within 72 hours and let you know if your return has been approved.
- Once approved, package your items securely and post using a tracked postage service to either one of the nearest addresses to you.
- US
- Name: Return Helper (RHSG052)
- Contact: +1 8554377467
- 18 Distribution Blvd, Edison NJ, 08817, USA
- Germany:
- Name: Return Helper (RHSG052)
- Contact: +49 15219209991
- Am Herrenhäuser Bahnhof, 26 Hannover, Lower Saxony 30419, Germany
- Singapore:
- Name: Ti-Parts Titanium
- 1 Rochor Canal Road, Sim Lim Square #05-24A, 188504 Singapore
- US
- Email us the Tracking Number and Carrier for your Return
Return & Exchange Terms and Guidelines
- Returned items must be in their original condition, unused, and free from any cosmetic or physical damage.
- We are not responsible for return shipping costs or additional delivery costs for exchanges.
- We cannot take responsibility for items damaged or lost in return transit. Ensure the items you are returning are packaged to prevent damage in the post.
- All Returns must be given approval by us – failure to do so may result in your claim not being processed.