What if my parcel is lost in transit?

FedEx/DHL Couriers

If your parcel cannot be tracked via the shipping company’s website, or has been stuck at one location for more than 5 days, please Email Us and we will establish an investigation within 7 days. If the parcel is declared lost, the parcel's declared amount will be refunded.

Singapore Post (Public Postal Shipping)

If your parcel cannot be tracked or if there is no update on the shipping status for at least 7 days, please Email Us, and we will inquire with Singapore Post. Singapore Post will establish an investigation with its partners.

The official investigation period is 60 days before a parcel is declared as lost. If the parcel is declared lost, we will refund the parcel's value up to the maximum compensation by Singapore Post, which is S$68 per parcel.