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User Manual

EXS provides a 24-month warranty on this product from the date of original purchase (excluding water bottles and bar tape). This warranty covers defects in materials or workmanship, as well as structural damage resulting from riding incidents. Should a covered issue arise, EXS will repair or replace the product at no charge.

The customer is responsible for shipping the product to EXS for evaluation, or for the cost of shipping replacement handlebars after a warranty claim is approved. The customer is also responsible for any duties and/or taxes that may be charged. 

This warranty may be applied only once per EXS product.

Pro Tip: Every EXS carbon product has a unique QR code. Please take a clear photo of it — you’ll need it if you ever need to file a claim.

R-Series & Aerover Handlebars :
Structural damage caused by crashes or falls during riding is eligible for repair or replacement.

However, the warranty does not cover damage resulting from modification, improper installation, misuse, melting, paint damage, or blatant abuse.

Please note:
No time-trial extensions or unauthorised add-ons may be installed on R150, R180, R175, or Aerover handlebars.

The spacer kit for the Aerover series (including carbon top cap, bolt, bearing dust cover, steerer filler, height spacers, and wire spacer) are not covered under warranty.

We want you to be fully satisfied with your purchase. However, please note that returns and refunds are only accepted for genuine product quality issues, such as cracks or structural breaks.

Issues such as creaking or noise are generally the result of improper installation and are not considered product defects.

Not Eligible for Return or Refund

Returns will not be accepted under the following conditions:

• Improper installation or use
• Normal wear, surface marks, or cosmetic blemishes
• Damage caused by misuse, over-torque, or accidents
• Any modification or alteration of the product
• Products showing signs of use (including clamp or installation marks)

Returns Due to Wrong Model Ordered

If the incorrect model was ordered by you:

• You are responsible for all return shipping costs.
  
• Once we've received your return, we will refund you the purchase amount less:
  • a) Payment gateway fee of 7% (this is what our credit card company charges us)
  • b) Shipping costs, even if you received "free shipping", as we subsidise shipping at our own expense.
    

Additional Notes

• Returned items must be in unused, original condition and complete with all packaging.
• Products showing any signs of installation or use will not be eligible for return.
• If reshipping is required, the reshipping fee will be borne by the buyer.