Politique de remboursement

Returns, Exchange and Refunds Policy

Effective Date: 5 June 2025

 

This policy applies to all products unless otherwise stated in the individual product description, effective for 30 days from the date of receipt of purchased goods. If you do not initiate a return within this period, we are unable to offer a refund or exchange. 

RETURNS 

The Returns Process

To be eligible for a return, product(s) must be in their original condition, unused, and free from any cosmetic or physical damage. 

 

To initiate a return, contact customer service via webchat or email tipartssg@gmail.com

 

Please return the product(s) via tracked mailing, as we will not be responsible if the returned item is lost in transit on the way to us. If we do not receive the returned product, we are unable to process a refund or an exchange. Return shipping fees are borne by you, unless the reason for return is due to a damaged/faulty product or an incorrect item sent by us.

 

Once we receive the product(s) and it has been determined that the product(s) are still in their original condition, unused and free from any cosmetic damage, we will offer you 2 options:

1. A gift card containing the value of the returned product(s) that can be spent on our store’s in-stock products.

2. A refund to the original payment method. This refund is subject to:

a. Deductions for third-party payment processing fees by payment gateways/card companies.

b. An internal handling fee of S$2.00

c. 7% deduction on the value of the product(s) for transaction and currency conversion fees.

What If I Changed My Mind Or Ordered The Wrong Item? 

If it is BEFORE the order has been dispatched, simply cancel the order in your user account, and you will be refunded the order amount minus a 7% fee as charged by our payment gateway. 

 

If it is AFTER the order has been dispatched, the order cannot be cancelled. Please wait for your order to arrive. After that, you can initiate a return for the product(s). Please see “The Returns Process” above to return the product(s).

What If I Received The Wrong Item? 

In the event you received an item different from what you ordered, please provide photo and/or video evidence to tipartssg@gmail.com quoting your order number within 2 working days of receipt of the product.

 

If it was indeed our mistake, we will communicate with you whether we will either:

1. Dispatch the correct item at no extra cost to you. We may ask that you kindly return the wrongly shipped item.

2. Initiate a refund for the item not received based on the following conditions:

a. If the order only contained that one item, we will issue a full refund.

b. If your order consists of more than one item, we will refund the value of the item not received. We will not refund shipping fees in this instance.

 

If it was not our mistake and we sent you the correct item based on your order, then please see “The Returns Process” above if you’d like to return the product.

What If I’m Missing Certain Items? 

In the event you are missing item(s) from your order, please provide photo and/or video evidence of the parcel condition upon delivery, showing all views of the parcel to tipartssg@gmail.com quoting your order number within 2 working days of receipt of the product.

 

We take photo evidence of every order that we dispatch, including the weight of the parcel. If we missed out your item(s), we will either issue a refund on the value of the product or send you the missing item(s).

 

If the parcel was damaged upon receipt, we will raise an investigation with the shipping company, requesting a delivery picture. The case will be on hold while we wait for the investigation to be completed. If the shipping company is at fault, we will either reship the missing item(s) or refund the value of the missing item(s).

What if I Received A Damaged/ Faulty Product?

In the rare occasion you receive a damaged/ faulty product, please provide photo and/or video evidence to tipartssg@gmail.com quoting your order number within 2 working days of receipt of the product

 

If the product is found to be damaged or faulty, we will either initiate a refund for the value of the product or dispatch a new batch to you.

 

If we initiate a refund, it will be based on the following conditions:

a. If the order only contained that one item, we will issue a full refund.

b. If your order consists of more than one item, we will refund the value of the item not received. We will not refund shipping fees in this instance.

What Products Cannot Be Returned, Refunded or Exchanged? 

1. Brand partners’ products: Lewis Brakes, Spin Up Dynamo, Ti-Master and Sixweel. In the event they are found to be defective, please provide photo and/or video evidence to tipartssg@gmail.com quoting your order number within 2 working days of receipt of the product. If the product is confirmed to be defective, we will send a replacement to you. Refunds are not given unless there are no replacement parts available.

 

2. Customised orders or special orders, unless they’re found to be damaged or defective, in which case, please see “What If I Received A Damaged/ Faulty Product” above.

 

EXCHANGE

How Do I Request An Exchange?

The best way to exchange your order is to simply place a new order for the item you want and return the item you already have. Please see “The Returns Process” above to return the item.

 

If you are not sure of the product you require, please drop us an email at tipartssg@gmail.com

REFUNDS

How Long Before I Get A Refund?

For Returned Items:

Refunds are usually processed within 7 days after receiving the returned product(s), unless further investigation is necessary.

 

For Defective/Faulty Products:

Refunds are usually processed within 7 days after receiving photo and/or video evidence of the products.

 

Please note that your payment processor may take an additional 5-10 working days to credit the amount to your account.

 

Miscellaneous

What If My Parcel Is Lost In Transit? 

Couriers

If your parcel cannot be tracked via the shipping company’s website, we will establish an investigation within 7 days. If the parcel is declared lost, the full amount will be refunded.

Singapore Post (Economic Shipping)

If your parcel cannot be tracked via Singapore Post (SingPost) or if there is no update on the shipping status for at least 7 days, please inform us, and we will inquire with SingPost. SingPost will establish an investigation with its partners.

 

The official investigation period is 60 days before a parcel is declared as lost. If the parcel is lost, the maximum compensation by SingPost is S$68.

 

TiPartsTitanium.com will not compensate you beyond SingPost’s compensation if your parcel value is above S$68. Hence, a more secure shipping option is recommended.

What If My Parcel Is Rejected?

If the parcel is rejected at your local customs or address, there will be no refund given.

 

Customs duty fees are not under TiPartsTitanium.com’s control, and you are responsible for paying any duty due in your respective country.

 

If the parcel is rejected, it will be returned to us. If you wish to arrange a re-delivery of the parcel, you will bear the return and re-shipping fee.

What If My Parcel Fails To Be Delivered?

For the Economic Public Service Shipping Option (Singapore Post), in the case of failed delivery due to an incorrect shipping address or a lack of a recipient to receive the parcel or unclaimed parcels, there will be no refund for the order.

 

You can arrange for a re-delivery with accurate tracking service (FedEx) by topping up the relevant shipping fees.

 

What If The Product(s) Are Out Of Stock? 

You will be informed via email if the product(s) you wanted to purchase is out of stock. Expected shipping dates will be provided unless it is a pre-order listing. Made-to-order and pre-orders could take up to 2 months to be fulfilled.

 

If you change your mind about the product(s) that is awaiting fulfilment, we will offer you 2 options:

1. A gift card containing the value of the product(s) that can be spent on our store’s in-stock products.
2. A refund to the original payment method. This refund is subject to a 7% deduction on the value of the product(s) for payment gateway fees.

CONTACT

The ONLY valid channel is to email us at tipartssg@gmail.com. Please provide your order number in the email, and we will assist you accordingly.

 

Lifetime Warranty Policy for TipartsTitanium.com Ti Screw

Effective Date: [13 Feb 2024]

1. Scope of Coverage

This lifetime warranty policy applies to the Ti-Parts Titanium's Ti product (hereinafter referred to as "Product").

1.1 Covered Damage Types: This warranty policy exclusively covers damages attributable to inherent defects in the Product. Damages resulting from user misuse, improper torque application, or tool-induced damage are expressly excluded.

1.2 Normal Usage: The lifetime warranty is contingent upon damages occurring under normal usage conditions, as defined by adherence to the recommended usage, installation, and maintenance guidelines stipulated in the Product manual.

2. Warranty Claim Procedure

2.1 Purchase Records: To initiate a warranty claim, customers must retain and provide valid purchase records, including the purchase date and Product details.

2.2 Return of Original Product: Before receiving a replacement, customers must return the original Product for inspection.

2.3 Claim Submission Process: Customers may submit warranty claims through tipartssg@gmail.com. Submission should include proof of purchase, product photos, and a detailed description of the damage(s).

3. Additional Terms

3.1 Maintenance Responsibility: Customers bear the responsibility for periodic inspection and maintenance, as per the guidelines outlined in the Product manual.

3.2 Policy Alterations: The Company reserves the right to modify or terminate this lifetime warranty policy at any time. Customers will be duly notified of changes, and any modifications will not affect previously validated warranty claims.

3.3 Legal Compliance: This lifetime warranty policy is designed to comply with Singaporean legal regulations, and any disputes shall be resolved within the jurisdiction of the Singaporean courts.

3.4 Public Notice: This lifetime warranty policy will be made publicly available on https://tipartstitanium.com/policies/shipping-policy for reference.