GEMINI Ögle Aero Carbon Pulley/Jockey Wheel | SRAM Red/Force/Rival E1, XPLR, Eagle T/AXS

If you have detected any defect, damage or unusual behaviour on your GEMINI product, stop using it immediately. Using a damaged component may compromise your safety. To evaluate the case, we will need clear photos, a detailed description and proof of purchase.

Warranty coverage

The warranty is intended to cover manufacturing defects. It does not cover damage caused by crashes, accidents, incorrect assembly, misuse or normal wear.

Period

The warranty lasts 3 years from product delivery, provided the conditions stated in our policy are met.

Coverage

It covers manufacturing defects or issues caused by a product failure attributable to the manufacturing process.

Solution

If the case is approved, we will assess repair or replacement of the defective product when applicable.

Not covered

• Crashes, impacts or accidents.
• Incorrect assembly or improper torque values.
• Misuse, normal wear or lack of maintenance.
• Unauthorized modifications or external product damage.

How your request is reviewed

Once we receive the information, our technical team will review the case and contact you if we need more details.

Initial information

We will need your order number, invoice or proof of purchase, clear product photos, affected area and a detailed description of the issue.

Technical review

We will review the information sent to make an initial assessment. If needed, we may ask for additional details.

Resolution

If the warranty is approved, we will indicate the corresponding solution depending on the case: repair, replacement or another suitable alternative.

If your product has suffered an impact or shows visible or structural damage, stop using it immediately. Carbon can suffer internal damage that is not visible, and continuing to use it may compromise your safety.

This program does not replace the warranty. Warranty covers manufacturing defects; the Crash Replacement Program is intended for damage caused by crashes, impacts or accidents.

The program

The Crash Replacement Program allows original GEMINI customers to access a special discount to replace a component damaged by a crash or impact.

Who it is for

For original customers who purchased a GEMINI product and whose component has been damaged due to a crash, impact or accident.

What it applies to

It applies to GEMINI components damaged by accident, provided we can review the case and validate the request.

What we need

• Invoice or proof of purchase.
• Clear photos of the product and damaged area.
• Description of what happened.
• Information about the affected product.

Important

To access the program, we may request the damaged component to be sent for review or recycling. Each case will be assessed individually.

Discount table

The applicable discount depends on the time elapsed since the original purchase date.

- 50%: From 0 to 24 months after the purchase date

- 35%: From 25 to 36 months after the purchase date.

- 25%: From 37 to 48 months after the purchase date.

- 15%: From 49 months onwards after the purchase date.

How it works

Complete the form with as much information as possible. Our team will review your case and contact you to confirm if you can access the program and which discount applies.

Submit your request

Fill in the form with your details, affected product, photos of the damage, invoice and a short explanation of what happened.

Case review

Our team will review the information provided and may request additional details or the damaged component to be sent.

Resolution

If the request is approved, we will confirm the applicable discount and the next steps to replace the component.