OVERFAST VELA Crankset Bundle | Crank Arms+Chainrings+Powermeter | SRAM DUB / Shimano Xcadey Gen2

Warranty Coverage

All Overfast products are covered by a 2-year warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, crashes, improper installation, modification, or normal wear and tear.

Warranty Claims

To process a warranty claim, customers must provide clear photos and/or videos showing the issue. Once the claim has been reviewed and confirmed by Overfast, replacement parts will be arranged as quickly as possible.

Thru-Axles

For defective thru axles, please provide clear photos or videos of the affected product. Once the defect has been verified, a replacement will be shipped promptly.

Cranksets

If a crank arm suffers a confirmed manufacturing defect (non-user-related), please provide detailed photos and a description of the issue.

After approval:

- The defective crank arm must be permanently destroyed (for example, by drilling a hole through it).
- Evidence of destruction must be submitted.
- If only one crank arm is defective, only the affected side will be replaced.

Once the above requirements are met, the replacement will be arranged immediately.

Wheelsets

Warranty service for wheelsets depends on the specific component that has failed. After inspection, Overfast will provide the appropriate replacement part or component based on the confirmed issue.

Other Products

The same warranty process applies to all other Overfast products. As long as sufficient evidence is provided to verify a manufacturing defect, warranty claims will be prioritised and processed promptly.

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Crash Replacement Programme

For products damaged due to crashes, accidents, or other user-related incidents, Overfast offers a Crash Replacement Programme.

Eligible customers may purchase a replacement product at 30% off the recommended retail price (70% of MSRP).

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Notes

- All warranty claims are subject to inspection and approval by Overfast.
- Clear photos, videos, and any other requested documentation may be required before a claim can be approved.
- Overfast reserves the right to determine whether a claim qualifies under the warranty or the Crash Replacement Programme.

Kami ingin Anda sepenuhnya puas dengan pembelian Anda. Namun, harap dicatat bahwa pengembalian dan pengembalian dana hanya diterima untuk masalah kualitas produk yang sebenarnya , seperti retakan atau kerusakan struktural .

Masalah seperti bunyi berderit atau bising umumnya disebabkan oleh pemasangan yang tidak tepat dan tidak dianggap sebagai cacat produk .

Tidak Memenuhi Syarat untuk Pengembalian atau Pengembalian Dana

Pengembalian tidak akan diterima dalam kondisi berikut:

• Pemasangan atau penggunaan yang tidak tepat
• Keausan normal, tanda permukaan, atau noda kosmetik
• Kerusakan yang disebabkan oleh penyalahgunaan, torsi berlebih, atau kecelakaan
• Setiap modifikasi atau perubahan produk
• Produk yang menunjukkan tanda-tanda penggunaan (termasuk tanda penjepit atau pemasangan)

Pengembalian Karena Model yang Dipesan Salah

Jika model yang Anda pesan salah:

• Anda bertanggung jawab atas semua biaya pengiriman kembali.
  
• Setelah kami menerima pengembalian Anda, kami akan mengembalikan jumlah pembelian dikurangi:
  • a) Biaya gateway pembayaran sebesar 7% (ini adalah biaya yang dibebankan oleh perusahaan kartu kredit kami)
  • b) Biaya pengiriman, bahkan jika Anda menerima "pengiriman gratis", karena kami mensubsidi pengiriman dengan biaya kami sendiri.
    

Catatan Tambahan

• Barang yang dikembalikan harus dalam kondisi asli, belum digunakan , dan lengkap dengan semua kemasan .
• Produk yang menunjukkan tanda-tanda pemasangan atau penggunaan tidak akan memenuhi syarat untuk dikembalikan.
• Jika pengiriman ulang diperlukan, biaya pengiriman ulang akan ditanggung oleh pembeli .