Hope Tech V4 Brake Lever Titanium Pivot Bolt/Screw/Nut Upgrade

Falsches Gewinde obwohl für Hope 4 angeboten.
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This was a great upscale in the cosmetics category. Now everything matches nicely. Black on black 👌🏼

I place 2 orders nearly 2 months ago(!).
After noticing there were no shipping updates, I contacted customer support several times requesting a refund. (They use a strange shipping carrier from Singapore for their standard shipping option.)
About a month ago, they finally acknowledged that both packages had been lost after being notified by the carrier.
Even so, they are still unwilling to issue a refund!

I have sent multiple follow-up emails, which I always hate to do. But instead of resolving the issue, I keep receiving the same response, if any.
And three weeks after they confirmed the packages were lost, their latest reply was:
"We are following up on your refund request and will update you as soon as we receive a response." (!!) Response from???

But listen to this!...
I also opened disputes through Shop, which they simply ignored.
As my only option left, I had to dispute the payment through Revolut and submit all the evidence - time consuming. And Revolut has already informed me that the process may take a long time because the merchant refused to issue the refund when they were first contacted!

Two months later, I have neither my orders (rather expensive small parts) nor my money. This has been a very very bad online shopping experiences.
So of course I don't recommend buying from this store unless you are prepared to risk a long and frustrating dispute if something goes wrong. And judging by my experience with their local shipping carrier, it seems very likely that it will.

Best titanium parts

Fits just like factory HopeTech parts!