Parafusos de titânio para Colnago Y1Rs | Guidão, mesa, suporte de cicl

I ordered a set of four Oil Slick-colored bottle cage screws, but I received only three Oil Slick screws, with the fourth **** being black.

When I contacted customer support via chat, I was initially told that they would simply refund the cost of the one incorrect ****. I asked them what I was supposed to do with the remaining three screws, since I needed a complete matching set. They then told me they would send the correct **** together with my next order, which was not an acceptable solution because I had no plans to place another order soon.

It's disappointing because the products themselves are excellent, but the customer service did not handle the issue in a sincere or customer-focused way. For that reason, I gave the service a below-average rating.

They have now agreed to send the correct replacement **** separately, but I won't feel completely satisfied until it actually arrives.

Hi Toshihiro, thank you for your feedback and for acknowledging the quality of our products. We sincerely apologize for the inconvenience caused by the mix-up and appreciate your patience. We're glad we've arranged for the correct screw to be sent separately, and we hope it arrives soon to complete your set. Your satisfaction is important to us, and we’re committed to improving our service based on your input. Thank you for your understanding.

Thank you for your feedback! We truly appreciate your support and will continue to improve to serve you better.

Good quality fast delivery 👍

Thank you for your feedback! We truly appreciate your support and will continue to improve to serve you better.

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Parafusos de titânio para Colnago Y1Rs | Guidão, mesa, suporte de ciclocomputador, suportes de selim