Lewis Prosafe護手|護手保護 電動自行車登山車速降耐力賽

User Manual

Lewis stands by their products and offers a 3-Year Warranty. 

What Is Covered By Warranty

Mechanical failures under normal intended use, caused by errors in manufacturing or by early wear and tear of individual components. Mechanical items include lever body, lever, fixings, bolts, caliper, pistons and hoses.

What is NOT Covered By Warranty

- Any failure or damage caused by unintended use of our products, such as an accident, crash or mistreatment of the product.
- Normal servicing/wear and tear parts, for example, bearings and oil seals.
- Incorrect installation, leading to premature wear, damage or corrosion.

How to Claim

Make sure you have the original purchase invoice with date, customer name and order number. Only original owners are eligible for warranty.

Contact our customer service team tipartssg@gmail.com with:
1. Order number
2. Detailed explanation of the problem.
3. Pictures and video to support the claim.

We will contact you within 48 hours.

If not accepted, we will give a clear reason why. We will give you a solution or an alternative method.

If accepted, according to the issue or fault, we will determine whether we send you a replacement part/s or a complete new brake system.

我們希望您對購買的產品完全滿意。但請注意，我們僅接受因產品品質問題（例如裂縫或結構性破損）而導致的退貨和退款。

吱吱作響或噪音等問題通常是安裝不當造成的，不屬於產品缺陷。

不符合退貨或退款條件

以下情況不接受退貨：

• 安裝或使用不當
• 正常磨損、表面痕跡或外觀瑕疵
• 因誤用、過度扭轉或意外事故造成的損壞
• 對產品的任何修改或變更
• 產品有使用痕跡（包括夾緊痕跡或安裝痕跡）

因訂購型號錯誤而退貨

如果您訂購了錯誤的型號：

• 您需承擔所有退貨運費。
  
• 收到您的退貨後，我們將退還您購買金額，但需扣除以下費用：
  • a) 支付網關手續費為 7%（這是我們的信用卡公司向我們收取的費用）
  • b) 即使您享受了“免運費”，也需要支付運費，因為我們會自行補貼運費。
    

補充說明

• 退回的商品必須未使用過，保持原狀，並包含所有包裝。
• 凡有安裝或使用痕跡的產品均不符合退貨條件。
• 如果需要重新出貨，重新出貨的費用將由買家承擔。