Plato Overfast Carbon Silica (¡Próximamente!)

Warranty Coverage

All Overfast products are covered by a 2-year warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, crashes, improper installation, modification, or normal wear and tear.

Warranty Claims

To process a warranty claim, customers must provide clear photos and/or videos showing the issue. Once the claim has been reviewed and confirmed by Overfast, replacement parts will be arranged as quickly as possible.

Thru-Axles

For defective thru axles, please provide clear photos or videos of the affected product. Once the defect has been verified, a replacement will be shipped promptly.

Cranksets

If a crank arm suffers a confirmed manufacturing defect (non-user-related), please provide detailed photos and a description of the issue.

After approval:

- The defective crank arm must be permanently destroyed (for example, by drilling a hole through it).
- Evidence of destruction must be submitted.
- If only one crank arm is defective, only the affected side will be replaced.

Once the above requirements are met, the replacement will be arranged immediately.

Wheelsets

Warranty service for wheelsets depends on the specific component that has failed. After inspection, Overfast will provide the appropriate replacement part or component based on the confirmed issue.

Other Products

The same warranty process applies to all other Overfast products. As long as sufficient evidence is provided to verify a manufacturing defect, warranty claims will be prioritised and processed promptly.

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Crash Replacement Programme

For products damaged due to crashes, accidents, or other user-related incidents, Overfast offers a Crash Replacement Programme.

Eligible customers may purchase a replacement product at 30% off the recommended retail price (70% of MSRP).

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Notes

- All warranty claims are subject to inspection and approval by Overfast.
- Clear photos, videos, and any other requested documentation may be required before a claim can be approved.
- Overfast reserves the right to determine whether a claim qualifies under the warranty or the Crash Replacement Programme.

Queremos que esté completamente satisfecho con su compra. Sin embargo, tenga en cuenta que solo se aceptan devoluciones y reembolsos por problemas de calidad del producto , como grietas o roturas estructurales .

Problemas como crujidos o ruidos suelen ser el resultado de una instalación incorrecta y no se consideran defectos del producto .

No se admiten devoluciones ni reembolsos.

No se aceptarán devoluciones bajo las siguientes condiciones:

• Instalación o uso incorrectos
• Desgaste normal, marcas superficiales o imperfecciones cosméticas
• Daños causados ​​por mal uso, exceso de torque o accidentes
• Cualquier modificación o alteración del producto
• Productos que muestran signos de uso (incluidas marcas de abrazaderas o de instalación).

Devoluciones por pedido de modelo incorrecto

Si usted solicitó el modelo incorrecto:

• Usted es responsable de todos los gastos de envío de la devolución.
  
• Una vez que hayamos recibido su devolución, le reembolsaremos el importe de la compra menos:
  • a) Comisión de la pasarela de pago del 7% (esto es lo que nos cobra nuestra compañía de tarjetas de crédito).
  • b) Los gastos de envío, incluso si recibió "envío gratuito", ya que nosotros subsidiamos el envío a nuestro propio costo.
    

Notas adicionales

• Los artículos devueltos deben estar sin usar, en su estado original y completos con todo su embalaje .
• Los productos que presenten cualquier signo de instalación o uso no podrán devolverse.
• Si fuera necesario un nuevo envío, los gastos de reenvío correrán a cargo del comprador .