OVERFAST VELA 碳纖維曲柄臂｜SRAM DUB／Shimano Ti 24mm 軸心

Warranty Coverage

All Overfast products are covered by a 2-year warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, crashes, improper installation, modification, or normal wear and tear.

Warranty Claims

To process a warranty claim, customers must provide clear photos and/or videos showing the issue. Once the claim has been reviewed and confirmed by Overfast, replacement parts will be arranged as quickly as possible.

Thru-Axles

For defective thru axles, please provide clear photos or videos of the affected product. Once the defect has been verified, a replacement will be shipped promptly.

Cranksets

If a crank arm suffers a confirmed manufacturing defect (non-user-related), please provide detailed photos and a description of the issue.

After approval:

- The defective crank arm must be permanently destroyed (for example, by drilling a hole through it).
- Evidence of destruction must be submitted.
- If only one crank arm is defective, only the affected side will be replaced.

Once the above requirements are met, the replacement will be arranged immediately.

Wheelsets

Warranty service for wheelsets depends on the specific component that has failed. After inspection, Overfast will provide the appropriate replacement part or component based on the confirmed issue.

Other Products

The same warranty process applies to all other Overfast products. As long as sufficient evidence is provided to verify a manufacturing defect, warranty claims will be prioritised and processed promptly.

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Crash Replacement Programme

For products damaged due to crashes, accidents, or other user-related incidents, Overfast offers a Crash Replacement Programme.

Eligible customers may purchase a replacement product at 30% off the recommended retail price (70% of MSRP).

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Notes

- All warranty claims are subject to inspection and approval by Overfast.
- Clear photos, videos, and any other requested documentation may be required before a claim can be approved.
- Overfast reserves the right to determine whether a claim qualifies under the warranty or the Crash Replacement Programme.

我們希望您對購買的產品完全滿意。但請注意，我們僅接受因產品品質問題（例如裂縫或結構性破損）而導致的退貨和退款。

吱吱作響或噪音等問題通常是安裝不當造成的，不屬於產品缺陷。

不符合退貨或退款條件

以下情況不接受退貨：

• 安裝或使用不當
• 正常磨損、表面痕跡或外觀瑕疵
• 因誤用、過度扭轉或意外事故造成的損壞
• 對產品的任何修改或變更
• 產品有使用痕跡（包括夾緊痕跡或安裝痕跡）

因訂購型號錯誤而退貨

如果您訂購了錯誤的型號：

• 您需承擔所有退貨運費。
  
• 收到您的退貨後，我們將退還您購買金額，但需扣除以下費用：
  • a) 支付網關手續費為 7%（這是我們的信用卡公司向我們收取的費用）
  • b) 即使您享受了“免運費”，也需要支付運費，因為我們會自行補貼運費。
    

補充說明

• 退回的商品必須未使用過，保持原狀，並包含所有包裝。
• 凡有安裝或使用痕跡的產品均不符合退貨條件。
• 如果需要重新出貨，重新出貨的費用將由買家承擔。