Hope Tech 4 ブレーキレバーリーチ調整＆BPCボルト/スクリューチタンアップグレード | Ti-Parts

I place 2 orders nearly 2 months ago(!).
After noticing there were no shipping updates, I contacted customer support several times requesting a refund. (They use a strange shipping carrier from Singapore for their standard shipping option.)
About a month ago, they finally acknowledged that both packages had been lost after being notified by the carrier.
Even so, they are still unwilling to issue a refund!

I have sent multiple follow-up emails, which I always hate to do. But instead of resolving the issue, I keep receiving the same response, if any.
And three weeks after they confirmed the packages were lost, their latest reply was:
"We are following up on your refund request and will update you as soon as we receive a response." (!!) Response from???

But listen to this!...
I also opened disputes through Shop, which they simply ignored.
As my only option left, I had to dispute the payment through Revolut and submit all the evidence - time consuming. And Revolut has already informed me that the process may take a long time because the merchant refused to issue the refund when they were first contacted!

Two months later, I have neither my orders (rather expensive small parts) nor my money. This has been a very very bad online shopping experiences.
So of course I don't recommend buying from this store unless you are prepared to risk a long and frustrating dispute if something goes wrong. And judging by my experience with their local shipping carrier, it seems very likely that it will.