OVERFAST VELA カーボンクランクアーム | SRAM DUB / Shimano Ti 24mmスピンドル

Warranty Coverage

All Overfast products are covered by a 2-year warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, crashes, improper installation, modification, or normal wear and tear.

Warranty Claims

To process a warranty claim, customers must provide clear photos and/or videos showing the issue. Once the claim has been reviewed and confirmed by Overfast, replacement parts will be arranged as quickly as possible.

Thru-Axles

For defective thru axles, please provide clear photos or videos of the affected product. Once the defect has been verified, a replacement will be shipped promptly.

Cranksets

If a crank arm suffers a confirmed manufacturing defect (non-user-related), please provide detailed photos and a description of the issue.

After approval:

- The defective crank arm must be permanently destroyed (for example, by drilling a hole through it).
- Evidence of destruction must be submitted.
- If only one crank arm is defective, only the affected side will be replaced.

Once the above requirements are met, the replacement will be arranged immediately.

Wheelsets

Warranty service for wheelsets depends on the specific component that has failed. After inspection, Overfast will provide the appropriate replacement part or component based on the confirmed issue.

Other Products

The same warranty process applies to all other Overfast products. As long as sufficient evidence is provided to verify a manufacturing defect, warranty claims will be prioritised and processed promptly.

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Crash Replacement Programme

For products damaged due to crashes, accidents, or other user-related incidents, Overfast offers a Crash Replacement Programme.

Eligible customers may purchase a replacement product at 30% off the recommended retail price (70% of MSRP).

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Notes

- All warranty claims are subject to inspection and approval by Overfast.
- Clear photos, videos, and any other requested documentation may be required before a claim can be approved.
- Overfast reserves the right to determine whether a claim qualifies under the warranty or the Crash Replacement Programme.

ご購入いただいた商品にご満足いただけるよう努めておりますが、返品・返金は、ひび割れや構造上の破損など、製品の品質に重大な問題がある場合のみ受け付けております。

きしみ音や騒音などの問題は、通常、不適切な取り付けの結果であり、製品の欠陥とはみなされません。

返品・返金の対象外です

以下の条件では返品はお受けできません。

• 不適切な設置または使用
• 通常の使用による摩耗、表面の傷、または外観上の傷
• 誤用、過度のトルク、または事故による損傷
• 製品の変更または改変
• 使用の跡（クランプや取り付け跡を含む）が残っている製品

間違ったモデルを注文したために返品された

間違ったモデルを注文した場合:

• 返送にかかる送料はすべてお客様のご負担となります。
  
• 返品を受け取り次第、購入金額から以下の金額を差し引いて返金いたします。
  • a) 決済ゲートウェイ手数料7%（これはクレジットカード会社が請求する金額です）
  • b) 送料は、「送料無料」の場合でも、当社が送料を負担するため、別途かかります。
    

追加メモ

• 返品される商品は未使用で元の状態であり、梱包がすべて揃っている必要があります。
• 取り付けや使用の跡が残っている製品は返品の対象となりません。
• 再発送が必要な場合、再発送料金は購入者の負担となります。